Strategic Supplier Manager

4 weeks ago


Manchester, United Kingdom AQA Full time
Job Title: Strategic Supplier Manager

Job Summary:

The Strategic Supplier Manager will be responsible for owning and actively managing AQA's strategic 3rd party technology partner relationships to ensure cost-effective delivery and optimization of assessment and education technologies.

Key Responsibilities:

  • Proactive management of 3rd party strategic technology suppliers to ensure delivery of services to required quality and achievement of KPIs
  • Oversight of strategic supplier service delivery against roadmap and technology service levels to ensure quality and value for money
  • Define operational performance standards and monitor and report on performance and quality of service provision to internal stakeholders
  • Ensure high levels of customer satisfaction through effective and customer-focused IT services
  • Active stakeholder management to collaboratively engage and challenge stakeholders/suppliers of all levels
  • Act as escalation point for issues, including major incidents
  • Provision of regular strategic supplier reporting to the Strategic Technology Supplier Management group
  • Input to sourcing activities, RFI/RFP projects, contracts, supplier agreements, and Technology Category planning to deliver AQA with products and services to agreed timescales, quality, and standards

Requirements:

  • Knowledge of AQA suite of products, customer, and market influences, and the environment in which AQA operates
  • Previous experience of supplier relationship management and working with 3rd party delivery partners to ensure optimal outcomes
  • Strong understanding of technology supplier management, including commercial agreements, financial budgeting, and commercial due diligence
  • Excellent communication skills, able to challenge, negotiate with, and influence stakeholders at all levels to achieve desired outcomes
  • Able to resolve issues proactively and pragmatically through cross-organizational working
  • Business case management
  • Experience of technology supplier and account management
  • Contract management, oversight, and reporting

Reporting:

This is a standalone role that reports to the Director of Assessment Technology, with a dotted line to the Director of Enterprise Technology.

Key Internal Relationships:

  • Director of Assessment Technology
  • Head of Software and respective Heads of Software Delivery
  • Product leads, including Head of Product (S&M, EP&I), Head of Grademaker Global Delivery
  • Other members of Assessment Technology leadership team
  • AQA Director of Programme management and business change hubs
  • Customer and Product, including Director of Education Technology
  • Finance
  • Procurement, including Technology Category Manager

Key External Relationships:

  • Third-party technology delivery partners
  • Third-party data and educational technology providers
  • Other companies in the AQA Group, including AQA Assessment Services Ltd


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