General Management Position
3 weeks ago
The Bamford Collection is seeking an experienced Senior Salon Director to join our team in Moreton-in-Marsh. As a Senior Salon Director, you will be responsible for overseeing the daily operations of our hair salon, ensuring high standards of service, profitability, and customer satisfaction.
**Estimated Salary:** £45,000 - £65,000 per annum, depending on experience and qualifications.
This is a challenging yet rewarding role that requires excellent leadership skills, strong communication abilities, and a passion for delivering exceptional customer experiences. You will be expected to manage a team of stylists, beauticians, and support staff, while driving sales, maintaining budgets, and ensuring a positive, professional atmosphere in the salon.
**Key Responsibilities:**
- Team Management: Supervise and support hair salon staff, leading by example and providing exceptional customer service.
- Customer Service: Resolve client complaints or issues in a timely and professional manner, ensuring customer loyalty and satisfaction.
- Financial Management: Set and achieve monthly, quarterly, and annual revenue targets through team incentives and promotions.
- Salon Operations and Maintenance: Ensure health and safety compliance, equipment maintenance, and a clean, welcoming environment that reflects the salon's brand.
**Requirements:**
- Experience: Previous experience in salon management or a related leadership role in the beauty industry.
- Technical Skills: Familiarity with salon management software and proficiency in Microsoft Office.
- Customer Service: Strong focus on client satisfaction and problem-solving.
- Communication Skills: Excellent verbal and written communication skills to effectively interact with staff, clients, and stakeholders.
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