Technical Help Desk Professional
4 days ago
This exciting opportunity requires an ambitious, personable, and solutions-focussed individual to join our team as a First and Second Line Technician. Key responsibilities include:
- Supporting users, server, and storage infrastructure including new installations and reconfigurations.
- Implementation of hardware and services through onsite or remote work.
- Providing excellent customer-centric technical support in a client-facing/desk-side role.
Requirements
- Excellent communication skills and telephone manner.
- Demonstrable customer-centric technical support experience.
- Experience with Microsoft operating systems (Windows 7/8/10/11/Server OS), Office 365, and cloud-based solutions.
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Academic Support Professional
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