Technical Support Specialist
6 days ago
DataCareers is a leading provider of IT services and solutions.
">We are currently seeking a Technical Support Specialist to join our team in Brighton. The successful candidate will be responsible for providing technical support to end-users, assisting with the upgrade from Windows 10 to Windows 11, and managing incidents related to the upgrade process.
">The ideal candidate will have strong knowledge of Windows operating systems, particularly Windows 10 and Windows 11. They will also possess excellent problem-solving skills, ability to communicate effectively with internal and external stakeholders, and experience working within a Service Desk or technical support role.
">We offer a competitive salary of £275 per day (Inside IR35) and a range of benefits. If you are a motivated and customer-focused individual with a passion for technology, we would love to hear from you.
">- Key Responsibilities:
- Providing technical support to end-users on upgrading from Windows 10 to Windows 11
- Managing incidents related to the upgrade process
- Assisting with asset management, build, and allocation of laptops
- Collaborating with other IT teams to ensure a smooth transition and resolve complex issues
Required Skills and Qualifications:
">- Technical Knowledge: Strong understanding of Windows operating systems, particularly Windows 10 and Windows 11
- Problem-Solving Skills: Ability to diagnose and troubleshoot technical issues efficiently
- Certifications: ITIL certified to at least foundation level
- Experience: Previous experience in a service desk or technical support role
Benefits:
">- Competitive salary of £275 per day (Inside IR35)
- A range of benefits, including [insert benefits]
-
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