Senior Care Operations Manager

3 weeks ago


Camborne, United Kingdom Morva Recruitment Limited Full time

About the Role:

We are seeking a highly experienced and skilled Registered Manager to lead our care delivery operations in Cornwall. As a key member of our team, you will be responsible for overseeing and improving care delivery, ensuring regulatory standards are maintained, and driving business growth.

Key Responsibilities:

  • Improve the CQC rating to Good or above and maintain this standard.
  • Oversee recruitment, training, and supervision of care staff in partnership with the Registered Manager and HR team.
  • Ensure compliance with the Health & Social Care Act 2008 and all relevant regulations.
  • Support staff in preparation for internal and external inspections by the CQC.
  • Manage Key Performance Indicators (KPIs) for yourself, your team, and the organisation.
  • Plan and implement service quality audits and process improvement initiatives.
  • Manage customer feedback, including complaints and safeguarding processes.
  • Oversee risk, health, and safety management for the team, and handle emergency escalations.
  • Collaborate with the Registered Manager on business growth strategies, including marketing campaigns and tender submissions.

Person Specification:

  • Proven experience in managing domiciliary care services or similar roles.
  • A strong track record of business development and growth.
  • Leadership skills with experience managing and motivating teams.
  • Experience supporting CQC, council, or NHS inspections.
  • Strong communication skills, both written and verbal.
  • Experience delivering high-quality, safe care services.
  • Proficiency with IT tools, including Excel and Word.
  • Ability to handle pressure and meet deadlines.

Requirements:

  • Full UK driving licence.
  • Level 5 Health Care Management or Business Management degree or equivalent.
  • At least 3 years of care management experience.

Working for Morva Recruitment Limited:

As a valued member of our team, you will enjoy a range of benefits, including free gym membership. If you are a motivated and experienced care professional looking for a new challenge, please submit your CV to Morva Recruitment or contact Rebecca or Katy in confidence.



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