Band 4 Team Leader

1 month ago


Birmingham, Birmingham, United Kingdom Birmingham Community Healthcare NHS FT Full time
Job Summary

Birmingham Community Healthcare NHS Foundation Trust is seeking a highly motivated and experienced Team Leader to join our Dental Services Division. As a key member of our operational team, you will play a vital role in ensuring the smooth delivery of our services and the achievement of our business targets.

Main Responsibilities
  1. Supervise and provide daily leadership to the specialty management team, ensuring the effective management of operational activities and the delivery of high-quality services.
  2. Work closely with the Specialty Manager to ensure key business targets are met, and areas of non-compliance are highlighted and addressed.
  3. Ensure referrals are triaged within agreed deadlines, maximising clinic utilisation and ensuring activity is captured to secure contract income.
  4. Develop and implement effective operational processes and procedures to ensure the efficient delivery of services.
  5. Provide guidance and support to team members, ensuring they have the necessary skills and knowledge to perform their roles effectively.
  6. Monitor and report on key performance indicators, identifying areas for improvement and implementing changes as necessary.
  7. Collaborate with other teams and stakeholders to ensure the effective delivery of services and the achievement of business targets.
About Us

Birmingham Community Healthcare NHS Foundation Trust is a leading provider of community healthcare services in the West Midlands. We deliver a wide range of services, including community nursing, specialist healthcare, and dental services. Our team of over 5,000 staff work together to provide high-quality care to our patients and communities.

Requirements
  • Level 4 NVQ Diploma/ILM qualification in Business Administration or equivalent experience.
  • Relevant experience of processing a variety of administrative duties.
  • Supervisory experience within an administration or call centre environment.
  • Excellent communication and organisational skills.
  • Ability to prioritise own work and that of others.
  • Ability to analyse and interpret data from multiple sources.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and career progression. If you are a motivated and experienced Team Leader looking for a new challenge, we would welcome your application.



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