Compliance Manager
4 weeks ago
Delaware North UK is seeking a highly skilled Profit Protection Compliance Manager to join our Match Day team across our London stadia sites, including Wembley Stadium, London Stadium, and Emirates.
This role will support the Profit Protection Manager in delivering the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full-time Risk & Compliance/Profit Protection team and Delaware North Operational team, responsible for the delivery of required work activities.
This is a casual worker agreement basis role, with most events taking place at weekends and/or in the evening. You will have the flexibility to work around your other life commitments while earning a competitive hourly rate.
Key Responsibilities:
- Deliver the Profit Protection & Compliance event day agenda and associated work activities.
- Monitor compliance to Delaware North policies and procedures, health & safety guidelines, and legal requirements in operational areas to ensure full compliance, ensuring all staff are working in a safe and secure environment.
- Manage security-related incidents involving Delaware North personnel or in Delaware North operational areas.
- Conduct event day revenue & stock variance investigations and conduct kiosk/bar & worker observations to monitor performance.
- Assess staff within the Team Leader training program, providing feedback on performance & training, making recommendations to the Team Leader and wider full-time management team to drive improvement and ensure staff are either successfully appointed in role or removed from the program.
Requirements:
- Experience in coaching and mentoring others to drive performance.
- Excellent communication skills with all levels of staff.
- Good working knowledge of managing operational standards & health and safety requirements, within a catering setting.
- Proven experience in management experience in Profit Protection and/or similar role or Management/Supervisory experience in catering/ hospitality operations.
- Working knowledge of HR Employment law.
- Experience in conducting corporate investigation interviews.
- Investigation Report & Statement writing.
- Flexible to support mobile working across UK business.
- Able to work weekends and evening events to support Profit Protection & Compliance duties.
Hourly Maximum Rate: GBP £26.80/Hourly
Work Location: Wembley Stadium, London Stadium, and Emirates
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