Vehicle Damage Assessor

5 days ago

Aldershot, Hampshire, United Kingdom Direct Line Group Full time
About the Role

We are seeking a skilled Vehicle Damage Assessor to join our team at Direct Line Group Auto Services in Aldershot. As a key member of our team, you will play a crucial role in ensuring the highest level of service for our customers.

Key Responsibilities
  • Work within site guidelines to ensure the efficient workflow of job cards, meeting volume targets and identifying fast-track repairs.
  • Review and implement cost-effective repair methodologies to ensure all repairs are completed to the highest standard.
  • Collaborate with policyholders and Direct Line Group engineering functions to resolve borderline repairable or beyond economical repair cases.
  • Provide exceptional customer service, ensuring timely communication and resolution of repair-related issues.
  • Ensure compliance with Health and Safety regulations and company procedures.
  • Embed and maintain standard methodologies and lean activities as instructed by business strategy.
Requirements
  • Previous experience in a similar role, with a strong understanding of vehicle repair methods.
  • Knowledge of Thatcham repair methods, Audatex, and ATA qualification.
  • Ability to achieve company and personal targets.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Excellent employee benefits, including a 9% employer-contributed pension and 50% off home, motor, and pet insurance.
About Us

Direct Line Group is a leading insurance provider, committed to delivering exceptional customer service and innovative solutions. We value diversity and inclusion, and we're proud to be recognized as one of the UK's Top 50 Inclusive Employers.

We're passionate about creating a workplace where everyone can thrive, and we're committed to making a positive impact on our customers and communities.

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