Head of Commercial Operations

3 days ago

Edinburgh, Edinburgh, United Kingdom Tesco Bank Full time
Job Title: Head of Customer Management

Join Tesco Bank as we embark on a transformational growth journey, and take on a challenging role as Head of Customer Management for our Help Me Borrow business.

About the Role:
  • Lead a direct team of Senior Customer Value Managers and commercial analysts who support the customer management team.
  • Manage commercial results of a large and complex business unit or product line by analyzing customer and market trends, monitoring financial results, adjusting plan as necessary, and optimizing use of resources.
  • Develop and gain agreement to annual business plans for a function or substantial business area, ensuring alignment with strategy.
  • Manage and report on business performance, ensuring compliance with relevant external regulatory and/or voluntary codes and with internal policies.
About You:
  • Strong grounding in commercial knowledge and prior experience of managing P&L for a Banking business (Lending products is preferred).
  • Working knowledge of Credit risk, including support to customers in financial difficulty and vulnerable customers.
  • Strong customer outcome focus with the ability to balance commercial and customer outcome implications for initiatives.
  • Acts as the organizational authority and established expert on interpreting and applying knowledge of laws, regulations and policies in area of expertise.
What We Offer:
  • Prepare for your retirement with our colleague pension scheme.
  • Private Medical Insurance (WL2+) and virtual GP Service you and your family 365 days a year.
  • Performance related annual bonus.
  • Indulge in a generous holiday allowance with a minimum of 7 days.
  • Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to 2K).
  • Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.

We're committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business.

Following the announcement regarding Tesco's strategic partnership with Barclays, this role will support our Banking business and will transfer to Barclays UK towards the end of 2024, subject to regulatory approval.

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