Housing Quality Improvement Specialist

3 days ago


Walthamstow, Greater London, United Kingdom Novax Recruitment Ltd Full time

We are seeking a highly skilled Housing Quality Improvement Specialist to join our team at Novax Recruitment Ltd.

**Salary:** £22 per hour (umbrella)

About the Role

This is an exciting opportunity for a customer-focused individual to drive service improvements and ensure high-quality responses in managing complaints and enquiries.

Main Responsibilities:

  • Respond to Complaints and Enquiries: Produce timely, accurate, and high-quality written responses to resident, councillor, and MP inquiries.
  • Identify Insights: Analyze feedback to drive service enhancements and maintain compliance with quality assurance procedures.
  • Customer Communication: Handle high-volume correspondence and resolve complaints efficiently within a regulated framework.

The Ideal Candidate:

  • Proven experience in handling customer complaints and correspondence.
  • Excellent written communication and organisational skills.
  • Ability to work under pressure and manage multiple tasks effectively.

For this role, we estimate a salary of approximately £22 per hour, based on industry standards and location factors.



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