Sports Front of House Team Lead
2 weeks ago
The Royal Automobile Club is a world-class private members club with a rich motoring, social, sporting, and architectural heritage. We are seeking a Sports Front of House Team Lead to provide day-to-day management of the Pall Mall Sports team, carrying out specific duties as determined by the Sports and Fitness manager, in order to deliver excellent levels of service.
Key Responsibilities:- Deputise for the Sports and Fitness Manager in their absence.
- Line management of the front of house teams.
- Receive and respond to member feedback, queries, and complaints.
- Lead from the front and develop a culture of professionalism and positive member engagement.
- Ensure compliance with the rules of the clubhouses health and safety policy.
Requirements:
- Strong front of house reception experience.
- Line management experience.
- Positive attitude.
- Works well under pressure.
Heritage - Our rich motoring, social, sporting, and architectural heritage runs through the fabric and the nature of the Club
Excellence - Excellence is not an achievement; it is something we strive for every day.
Accountability - Taking ownership of our work, meeting our own high standards, honouring our commitments and acting with professionalism.
Respect - Showing consideration and understanding to our members and colleagues.
Trust – Acting with fairness, honesty and integrity.
Sustainability – Actively contribute to reducing our environmental impact, improving our operational efficiency and continuing to build our reputation.
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