Senior Platform Service Lead

15 hours ago


Bristol, Bristol, United Kingdom HM Revenue & Customs Full time
Job Description

As a key member of the HM Revenue & Customs team, you will play a critical role in driving the delivery of our digital platforms, ensuring they meet the needs of our millions of customers across the UK.

With a strong focus on strategic leadership, you will oversee the development and implementation of our Tax, Benefits & Payments technology strategy, managing the end-to-end provision of services across multiple platforms and channels.

You will lead a team of platform owners and service management teams, providing excellent leadership and coaching to ensure excellent delivery. Your technical expertise in SaaS platforms and experience in developing and delivering complex national IT services will be invaluable in this role.

Key responsibilities will include owning the strategic roadmap and delivery of platform services, managing supplier relationships, and driving continuous service improvement. You will also be responsible for enabling the development of service strategy and roadmaps, embedding continuous improvement, and driving consistency in approach.

This is an exciting opportunity to join a large-scale digital transformation programme, working closely with diverse stakeholders, managed service providers, and complex supplier ecosystems to deliver end-to-end digital services. If you have a strong track record of delivering enterprise IT commercial services through effective supplier management, we encourage you to apply.

About the Role

  • Oversight of the Tax, Benefits & Payments technology strategy
  • End-to-end provision of services across multiple platforms and channels
  • Leadership of a team of platform owners and service management teams
  • Development and implementation of service strategy and roadmaps
  • Continuous service improvement and supplier management


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