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Healthcare Liaison Specialist

2 months ago

London, Greater London, United Kingdom The Lewisham Care Partnership Full time
About The Lewisham Care Partnership

We are a dynamic healthcare organization dedicated to delivering exceptional patient care in the heart of Lewisham.

Job Overview

We are seeking an experienced and compassionate Healthcare Liaison Specialist to join our team. As a key member of our staff, you will play a vital role in ensuring seamless communication between patients, clinicians, and administrative teams.

Responsibilities
  • Patient Engagement: You will be the first point of contact for patients, providing empathetic support and guidance on navigating our services.
  • Appointments and Scheduling: You will process patient requests for appointments, ensuring timely and efficient allocation to the most suitable clinician.
  • Customer Service: You will provide exceptional customer service, responding to inquiries, and resolving issues in a professional and courteous manner.
  • Data Management: You will accurately enter read-code data on Emis Web clinical system, maintaining patient records, and supporting administrative tasks as needed.
  • Team Collaboration: You will work closely with clinical and administrative staff to ensure effective communication and teamwork.
Requirements
  • Education: Educated to GCSE level or equivalent, with active signposting or Care Navigator training qualification.
  • Experience: Experience working in a primary care environment, with excellent communication skills, and strong IT skills.
  • Skillset: Ability to work autonomously and as part of a team, with effective time management, and good interpersonal skills.
What We Offer
  • Competitive Salary: £23,000 - £25,000 per annum, depending on experience.
  • Opportunities for Growth: With opportunities for professional development and career advancement within our organization.
  • Work-Life Balance: A supportive work environment that prioritizes your well-being and offers flexible working arrangements.

About Us: At The Lewisham Care Partnership, we prioritize patient-centered care, innovation, and continuous improvement. Our commitment to excellence is reflected in our dedicated staff, cutting-edge facilities, and comprehensive services.