Technical Director of IT Infrastructure
7 days ago
We are seeking an experienced Technical Director of IT Infrastructure to lead our team in Manchester, UK. This role will report directly to the IT Infrastructure and Services Director.
Job DescriptionThis is a senior management position that requires strong leadership skills, strategic planning expertise, and technical knowledge. The successful candidate will be responsible for leading a diverse team of IT support professionals, including Service Desk Analysts, 2nd Line Analysts, Incident Managers, and IT Service Managers. The primary goal is to enhance IT service delivery capabilities and meet evolving business needs.
The ideal candidate should have a strong understanding of ITIL framework and best practices for IT service delivery, incident management, change management, problem resolution, and service transition. They should also possess experience working in a Financial Services role and/or responsibility for supporting a financially regulated platform.
Main Responsibilities- Led a team of IT professionals to deliver high-quality IT services and meet business objectives.
- Developed and implemented strategic plans to enhance IT service delivery capabilities and meet evolving business needs.
- Defined service level agreements (SLAs), key performance indicators (KPIs), and operational metrics to monitor and measure the performance of IT services.
- Maintained IT service management processes and frameworks, such as ITIL, to standardize service delivery practices and improve service quality.
- 10+ years of experience working within Technology with a mixture of hands-on technical and IT Service Management responsibilities.
- Strong understanding of ITIL framework and best practices for IT service delivery, incident management, change management, problem resolution, and service transition.
- In-depth expertise in some underpinning technologies such as Active Directory, networking (LAN, WAN), Backup, Exchange, automated user provisioning.
- Certification in ITIL, PMP (Project Management Professional), or other relevant certifications is desirable.
- A starting salary of £80,000 - £90,000 DOE.
- Starting holiday entitlement of 28 days, increasing up to 31 days with length of service.
- Holiday buy and sell scheme.
- A choice of pension schemes with matched contributions up to 8%.
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