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Hospitality Revenue Strategist

1 month ago

Inverness, Highland, United Kingdom Highland Coast Hotels Full time

Highland Coast Hotels, a premier hospitality group, seeks a highly skilled Hospitality Revenue Strategist to drive revenue growth across its portfolio of stunning hotels in Scotland.

This is an exceptional opportunity for an analytical leader with a passion for delivering results in the hospitality sector.

About the Role:

The successful candidate will be responsible for developing and implementing strategic plans to maximise room revenue, improve occupancy, and enhance the overall efficiency of the reservations process. This includes overseeing the daily operations of the reservations team, ensuring smooth and efficient booking processes, maintaining booking platforms, and analysing market trends, competitor activity, and guest behaviour to inform pricing and booking strategies.

Key Responsibilities:

  • Revenue Management: Develop and implement revenue management strategies to maximise occupancy and Average Daily Rate (ADR). Monitor market trends, adjust room rates, and optimise booking channels.
  • Reservations Operations: Oversee the daily operations of the reservations team, ensuring smooth and efficient booking processes. Maintain booking platforms, including OTAs and direct website channels.
  • Data Analysis & Forecasting: Analyse market demand, booking patterns, and competitor activity to forecast room occupancy and optimise pricing strategies.
  • Team Leadership: Lead and mentor the Reservations Coordinators, providing training, support, and performance feedback to ensure a high standard of customer service.
  • Customer Experience: Ensure guests receive exceptional service throughout the booking process, addressing inquiries and resolving issues promptly.
  • Collaboration: Work closely with hotel general managers, marketing, finance, and sales teams to align on revenue targets, promotions, and pricing strategies.
  • Reporting & Performance Tracking: Regularly report on revenue performance, occupancy rates, and other key metrics, offering insights and recommendations to senior management.

Requirements:

To succeed in this role, you will need:

  • Revenue Management Expertise: Strong understanding of yield management and dynamic pricing strategies to maximise room revenue and occupancy.
  • Leadership Skills: Proven ability to lead and develop a team, ensuring productivity and high customer service standards.
  • Data-Driven Decision Making: Ability to interpret market trends, historical data, and competitor insights to inform pricing and booking strategies.
  • Tech Savvy: Experience with Property Management Systems (PMS), Revenue Management Systems (RMS), and channel management platforms.
  • Excellent Communication & Collaboration Skills: Ability to work collaboratively across departments and with external partners, ensuring seamless communication and effective problem-solving.
  • Customer-Focused: Dedicated to ensuring an exceptional booking experience for guests, and able to resolve any queries or issues promptly.

What We Offer:

Competitive salary of £45,000 - £60,000 per annum, depending on experience, plus company benefits including flexible hybrid working arrangement, discounts for accommodation, food, and beverages, opportunities for professional development and growth within the company, eye care scheme, cycle scheme, employee discount platform, employee assistance programme, and refer a friend incentive scheme.