IT Service Delivery Manager

2 days ago


Stevenage, Hertfordshire, United Kingdom Venn Group Full time
Job Summary

Venn Group is seeking an experienced IT Service Delivery Manager to join our team on a long-term contract basis.

The ideal candidate will have a strong background in IT service delivery, with expertise in contract management and supplier performance.

This is a hybrid role, requiring the ability to work effectively with both internal stakeholders and external suppliers.

The Role:
  1. To ensure effective delivery of IT services by managing contracts with suppliers and maintaining strong relationships with key stakeholders.
  2. To provide excellent customer service, responding promptly to feedback and issues raised by users.
  3. To develop and implement service improvement plans to enhance the overall quality of IT services.
  4. To manage the IT Customer Services and Infrastructure teams, ensuring that services are delivered against agreed SLAs.
  5. To identify areas for improvement and develop strategies to address these, working closely with the wider Service Delivery Team.
Key Responsibilities:
  • Contract management and supplier performance monitoring.
  • Customer service and issue resolution.
  • Service improvement planning and implementation.
  • Team management and leadership.
  • Process review and optimization.
Requirements:
  1. Proven experience in IT service delivery and contract management.
  2. Strong communication and interpersonal skills.
  3. Ability to work effectively in a fast-paced environment.
  4. Good understanding of IT technologies and commercial principles.
  5. Excellent problem-solving and analytical skills.
What We Offer:

We offer a competitive hourly rate of £62.50-£72.50 (Umbrella), as well as the opportunity to work with a global organisation and contribute to the development of their IT services.



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