IT Service Delivery Manager

3 weeks ago


Stevenage, Hertfordshire, United Kingdom Lorien Full time

A national security clearance is required for this role, but candidates without this level of clearance will be considered.

This is a long-term contract based in Stevenage, requiring 2/3 days of work onsite.

The Information Management (IM) function is a diverse and fast-paced environment that is both challenging and rewarding.

The Service Delivery team consists of a diverse group of people specializing in all the service management and technical management practices of ITIL V4.

The delivery of defined Customer/Workplace services in accordance with Service descriptions, performance indicators, and Key Performance Indicators (KPIs) that support an effective working environment for employees.

Key Responsibilities:

  • Ensure effective delivery of IT workplace services by managing suppliers, including progress chasing incidents, requests, responding to management information, and escalating issues to Line Management when required.
  • Provide an interface for receipt of feedback on service issues, review with Line Management, and respond to users to maintain customer confidence.
  • Manage the IT Customer Services and Infrastructure to deliver IT services against their Service Level Agreements (SLAs), take corrective action when required, and report issues to Line Management.
  • Manage Customer Service Reviews with customers and suppliers, ensuring successful delivery of services and value-add activities.
  • Identify areas for service improvement and develop service improvement plans with the wider Service Delivery Team.
  • Assist Customer Service and Infrastructure Front and Back Office Management with contract renewal and negotiations.
  • Through effective communication with the user population, identify recommended improvements for the IM Service Customer Services Delivery services and participate in the assessment of proposals as part of continuous improvement activities.
  • Provide administrative support to IT Customer Services Service Delivery, including eRequisitions, e-catalogue, mobile telephony billing enquiries, request for quotations, mailbox management, intranet updates, and specific reporting on mobility.
  • Support Incident Management processes by issuing regular bulletins/updates and assisting with the administration of alerts via Athoc and red team management.
  • Review all services to ensure ITIL standards and processes are managed and enforced.
  • Assist with support needed for all sites, including satellite sites, to cover absence and specific activities that may better suit skillsets.
  • Contribute to the IM Change and Problem Management process to avoid business interruptions and ensure a group IM approach.
  • Work effectively with the Facilities Management team for site moves and redevelopments in Bristol, ensuring no loss of service to the user base.

Skillset/Experience Required:

  • High-level customer care skills with responsibility for the majority of business-critical users.
  • Contract and supplier performance management skills, working in partnership relationships.
  • Broad understanding of IT technologies across a range of IT services.
  • Broad understanding of Commercial, Customer Support, Manufacturing, Technical and Engineering, HR activities at Bristol and the relevance/criticality of IT support.
  • Good understanding of RFI/RFP activities and contract negotiations.


  • Stevenage, Hertfordshire, United Kingdom Gold Group Full time

    Job Title: IT Service Delivery ManagerContract Length: 12 MonthsKey Skills: Service Delivery, Engineering, Defence, ITEL Version 3, ITEL Version 4, Information Management, RFI, RFPJob Summary: We are seeking an experienced IT Service Delivery Manager to lead our Service Delivery Team and drive the delivery of high-quality IT services to our customers.Key...


  • Stevenage, Hertfordshire, United Kingdom Gold Group Full time

    IT Service Delivery ManagerGold Group is seeking an experienced IT Service Delivery Manager to join our team in Stevenage. As a key member of our Service Delivery Team, you will be responsible for managing IT workplace services, addressing incidents and requests, and escalating issues when necessary.About the Role:Manage IT workplace services through...


  • Stevenage, Hertfordshire, United Kingdom Matchtech Full time £70

    IT Service Delivery ManagerMatchtech is seeking an experienced IT Service Delivery Manager to join their team in Stevenage. This role requires onsite presence for three days a week and will involve managing the delivery of IT services to customers.Key Responsibilities:Ensure the effective delivery of IT services to customersManage contract performance with...


  • Stevenage, Hertfordshire, United Kingdom Gold Group Limited Full time

    About Us:Gold Group Limited is a distinguished leader in the engineering industry, dedicated to delivering innovative solutions and pioneering projects. Our commitment to excellence has earned us a strong reputation, and we're looking for a talented IT Service Delivery Manager to contribute to our continued success.The Role:As an IT Service Delivery Manager,...


  • Stevenage, Hertfordshire, United Kingdom Venn Group Full time

    Venn Group is seeking an IT Service Delivery Manager to undertake a long-term contract with a global organisation.The Role:To ensure effective delivery of the IT workplace services by effective contract management of the suppliers.To provide an interface for receipt of feedback on all service issues arising, review with Line Management and respond to users...


  • Stevenage, Hertfordshire, United Kingdom SCC Full time

    Contract Type : Permanent, full-timeSalary Package: Competitive base, car allowance/company car, bonus scheme, plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a yearHours: 9 am – 5 pm Monday – Friday. We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility...


  • Stevenage, Hertfordshire, United Kingdom Lorien Full time

    Lorien is seeking an IT Service Delivery Manager to join our diverse and fast-paced Information Management function. The role involves the delivery of defined Customer/Workplace services in accordance with Service descriptions, performance indicators, and ITIL V4 practices.Main Responsibilities:Ensure effective issue management and visibility.Manage supplier...

  • Contract Manager

    4 weeks ago


    Stevenage, Hertfordshire, United Kingdom Morrison Energy Services Full time

    Job SummaryWe are seeking a highly skilled Contract Manager to join our team at Morrison Energy Services. As a key member of our programme management team, you will be responsible for managing the delivery of a series of projects in a programme of works for UKPN.Key Responsibilities:Manage the delivery of projects in accordance with programme timelines and...


  • Stevenage, Hertfordshire, United Kingdom Venn Group Full time

    Venn Group IT Service Delivery ManagerJob SummaryWe are seeking an experienced IT Service Delivery Manager to join our team at Venn Group. As a key member of our service delivery team, you will be responsible for ensuring the effective delivery of IT workplace services by contract management of suppliers.Main Responsibilities• Contract Management: Manage...

  • Contract Manager

    2 weeks ago


    Stevenage, Hertfordshire, United Kingdom Morrison Energy Services Full time

    Job Overview:Morrison Energy Services is seeking a skilled Contract Manager - Service Delivery Lead to join our team. In this role, you will be responsible for managing the delivery of multiple projects within a programme of works for UK Power Networks.Key Responsibilities:* Manage the delivery of projects within the programme of works* Ensure timescales are...


  • Stevenage, Hertfordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    As a Service Delivery Expert, you will be responsible for delivering exceptional customer service and support. Key responsibilities include:Managing customer relationships and resolving issues.Providing expert advice on our products and services.Collaborating with other departments to ensure seamless service delivery.Requirements:Previous experience in a...


  • Stevenage, Hertfordshire, United Kingdom East and North Hertfordshire NHS Trust Full time

    About UsEast and North Hertfordshire NHS Trust is a leading healthcare provider in the region, offering a wide range of services to our community. Our team is dedicated to delivering high-quality care to our patients, and we are committed to creating a positive and inclusive work environment for our staff.Job OverviewWe are currently seeking an experienced...


  • Stevenage, Hertfordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Service Delivery Expert to provide excellent service and resolve queries in a timely manner at beBee Professionals in the UK.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate information regarding products and services.Process customer orders and manage account information.Work closely with other...


  • Stevenage, Hertfordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are looking for a skilled Goods Delivery Operations Manager to join our logistics team in Stevenage, United Kingdom. Key responsibilities include ensuring timely and safe delivery of goods to customers, maintaining excellent service, and adhering to delivery schedules.Requirements:Valid UK driver's license (Category B or higher).Proven experience as a...


  • Stevenage, Hertfordshire, United Kingdom Currys plc Full time

    Role Overview:At Currys, our team of delivery drivers plays a vital role in helping our customers enjoy amazing technology. As a delivery driver, you will be part of a dynamic team that ensures our products reach our customers safely and efficiently.Key Responsibilities:Lifting heavy items and completing a multi-drop driving roleEnsuring the right products...


  • Stevenage, Hertfordshire, United Kingdom Tesco Full time

    About the Role Delivering Exceptional Customer ExperienceWe are seeking a skilled Customer Delivery Driver to join our team at Tesco. As a Customer Delivery Driver, you will be responsible for delivering customer shopping trips, ensuring timely and efficient delivery of products, and providing an exceptional customer experience.Key Responsibilities:Deliver...


  • Stevenage, Hertfordshire, United Kingdom https:www.energyjobline.comsitemap Full time

    Mechanical Delivery ManagerLocation: StevenageSalary: £55,000-£65,000Are you a seasoned mechanical engineer looking to take on a leadership role in a dynamic industrial environment?Our client, a leading player in the energy sector, is seeking a Mechanical Delivery Manager to oversee the completion of mechanical works within a large industrial site near...


  • Stevenage, Hertfordshire, United Kingdom Service Care Solutions - Social Work Full time

    About the Service:Hertfordshire County Council is committed to ensuring the social workers who work alongside vulnerable children and families are trained, supported, and highly motivated.As an innovative authority, we are developing motivational social work practice, and you will be trained to work in this way.You will be working at the forefront of best...

  • Delivery Specialist

    2 months ago


    Stevenage, Hertfordshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Delivery Driver OpportunityWe are seeking a reliable and skilled Delivery Driver to join our logistics team in Stevenage, United Kingdom. As a key member of our team, you will be responsible for ensuring timely and safe delivery of goods to customers, maintaining excellent service and adherence to delivery schedules.Key Responsibilities:Drive and deliver...


  • Stevenage, Hertfordshire, United Kingdom fish4.co - Jobboard Full time

    Mechanical Delivery ManagerLocation: StevenageSalary: £55,000 - £65,000Are you a seasoned mechanical professional looking to take on a leadership role in a dynamic industrial environment?Our client is a leading player in the commercial and industrial sectors, with a global presence and a reputation for excellence. They are seeking a Mechanical Delivery...