Team Lead

1 week ago


Walsall, Walsall, United Kingdom Rank Group Full time

Job Title: Account Management Team Lead

Location: Walsall WS2 0LE

About the Role

We are seeking an experienced and dynamic team leader to join our Food and Beverage team at Grosvenor Casino, Walsall. As a key member of our management team, you will be responsible for leading the team to deliver exceptional customer service, manage stock replenishment, and ensure compliance with relevant legislation.

Responsibilities:

  • Lead the Food and Beverage team to achieve daily, weekly, and monthly targets
  • Manage stock replenishment to meet customer demand
  • Ensure compliance with all relevant legislation, including licensing and health and safety regulations
  • Support the Food and Beverage Manager in reviewing performance and identifying areas for improvement
  • Actively promote the customer reward scheme and ensure that customers have an exceptional experience

Requirements:

  • Passion for delivering exceptional customer service
  • Working knowledge of food and beverages within a similar environment
  • Experience of leading a team and managing staff
  • Knowledge of Company training programs, such as Service That Sells and Perfect Serve

Benefits:

  • A competitive salary of £25,000-£35,000 per annum, depending on experience
  • Ongoing training and development opportunities
  • A fun and supportive work environment


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