Team Lead
1 week ago
Job Title: Account Management Team Lead
Location: Walsall WS2 0LE
About the RoleWe are seeking an experienced and dynamic team leader to join our Food and Beverage team at Grosvenor Casino, Walsall. As a key member of our management team, you will be responsible for leading the team to deliver exceptional customer service, manage stock replenishment, and ensure compliance with relevant legislation.
Responsibilities:
- Lead the Food and Beverage team to achieve daily, weekly, and monthly targets
- Manage stock replenishment to meet customer demand
- Ensure compliance with all relevant legislation, including licensing and health and safety regulations
- Support the Food and Beverage Manager in reviewing performance and identifying areas for improvement
- Actively promote the customer reward scheme and ensure that customers have an exceptional experience
Requirements:
- Passion for delivering exceptional customer service
- Working knowledge of food and beverages within a similar environment
- Experience of leading a team and managing staff
- Knowledge of Company training programs, such as Service That Sells and Perfect Serve
Benefits:
- A competitive salary of £25,000-£35,000 per annum, depending on experience
- Ongoing training and development opportunities
- A fun and supportive work environment
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