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Key Account Management Expert
1 month ago
We are seeking a highly skilled Key Account Management Expert to join our team at Freedom Fibre Limited. As a key member of our sales force, you will be responsible for developing and maintaining relationships with strategically important customers.
The ideal candidate will have a proven track record in key account management, preferably in the utilities sector (telecoms). You will be an excellent communicator and experienced presenter, with the ability to build strong relationships both within FFL and with stakeholders.
Your primary goal will be to identify opportunities to increase the value delivered to customers while honouring contractual commitments. You will use your experience and in-depth understanding of telecoms service fulfilment and assurance to ensure exceptional service quality is delivered for company residential and business products.
Key responsibilities include:
- Responsible for key customer relationship management, delivering high-quality customer service to internal and external customers, responding to, and resolving account service issues.
- Understand market movement and identify strategic opportunities that keep FFL a competitive and attractive partner.
- Work with our B2B and partner sales teams to maximise order volumes.
We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience.
