Customer Service Representative

7 days ago

Bilston, Midlothian, United Kingdom The Rank Group Full time

About the Role

We are seeking a friendly and adaptable individual to join our team as a Team Member at Mecca Bingo Bilston. As a Team Member, you will be trained to perform all the roles necessary to provide excellent service to our customers.

Key Responsibilities

  • Provide exceptional customer service and ensure a welcoming experience for all customers
  • Work across all sections of the venue, including the bar, restaurant, and gaming areas
  • Be a natural fit for our STARS values of Service, Teamwork, Ambition, Responsibility, and Solutions
  • Demonstrate the behaviours that help bring excitement and entertainment to the customers and communities we serve

What We Offer

  • Competitive pay and benefits package
  • Opportunity to complete a funded Apprenticeship
  • Uniform provided
  • Employee Assistance Programme and access to in-venue Mental Health First Aiders
  • Emphasis on growth and development within the company

Requirements

  • Good communication skills and a smile for everyone
  • Able to work in a fast-paced environment and adapt to changing situations
  • Commitment to providing excellent customer service and ensuring a welcoming experience for all customers

About Us

The Rank Group is a leading operator of bingo clubs in the UK, offering amazing great-value food, drink, and live entertainment. We are committed to being an inclusive employer and ensuring that we better understand and meet the needs and requirements of our candidates.

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