Customer Service Representative

2 months ago

Esher, Surrey, United Kingdom Avery Healthcare Full time

About the Role

We are seeking a compassionate and dedicated individual to join our friendly, award-winning team as a Concierge at Avery Healthcare.

Your Focus

Your primary responsibility as a Concierge will be to create a positive and lasting first impression of Avery, answering incoming calls and greeting visitors while providing high-quality service to residents.

Key Responsibilities

  • Greet and direct all visitors, making them feel welcome and valued.
  • Monitor the Bistro area for refreshments, music, and cleanliness, ensuring a pleasant environment for residents and staff.
  • Handle resident requests and queries efficiently and effectively, providing timely and accurate information.
  • Complete administrative duties as required, supporting the smooth operation of the care home.

About You

To be successful in this role, you will embody the values of Avery Healthcare, demonstrating a caring, supportive, honest, respectful, and accountable approach in all your interactions.

Requirements

  • Possess effective written and verbal communication skills, enabling you to engage with residents, staff, and visitors.
  • Be able to handle multiple priorities, managing competing demands and deadlines.
  • Have good organizational skills, ensuring tasks are completed efficiently and effectively.
  • Previous experience in a customer service position is desirable, but not essential.

About Avery Healthcare

Avery Healthcare is a leading provider of luxury elderly care homes in the UK, committed to creating meaningful lives for our residents. Our vision is to establish ourselves as the preferred choice for residents and employees, offering exceptional care and experience throughout our growing portfolio of over 100 care homes.

What We Offer

  • A supportive and inclusive work environment, valuing our colleagues' contributions and well-being.
  • Opportunities for career development and growth, with a range of training and support programs available.
  • A competitive salary and benefits package, reflecting our commitment to our employees' financial security.
  • A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
  • Proof of eligibility to work in the UK.

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