Senior Pensions Team Lead

2 days ago


Redhill, Surrey, United Kingdom Willis Towers Watson Full time

Are you a seasoned professional looking for a new challenge? Willis Towers Watson is hiring for a Senior DB Pension Administrator to join our team in one of our offices in Redhill, Leeds, or Welwyn. In this role, you will take on more advanced calculations and complex schemes (DB and/or DC) and play a vital role in mentoring and checking the work of junior pension administrators.

About the Role

This is a fantastic opportunity for someone with experience of administrating occupational pension schemes, coaching and supporting less experienced associates, and excellent interpersonal skills. You will be responsible for servicing both member and client queries in relation to DB and some DC pension schemes.

You will work closely with the Team Leader to ensure that all service level agreements and performance standards are achieved. In addition, you will deputise in the absence of the Team Leader and be a senior point of reference on technical issues and non-standard cases.

  • Provide technical expertise and guidance to junior pension administrators.
  • Assist in more complex/project work when required, including complaints.
  • Identify areas where the service to clients/members could be improved and communicate findings to the Team Leader.
Requirements

To be successful in this role, you will need:

  • Experience of administrating occupational pension schemes.
  • Experience of coaching and supporting less experienced associates.
  • Excellent interpersonal skills, including good written and verbal communication.
  • Good time management skills and the ability to organise and prioritise own workload.
What We Offer

At Willis Towers Watson, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day.


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