Sales and Customer Service Director

4 weeks ago

Tamworth, Staffordshire, United Kingdom SF Recruitment Full time
Sales and Customer Service Manager

SF Recruitment is seeking a highly skilled Sales and Customer Service Manager to lead our sales and customer service teams. As a key member of our team, you will be responsible for driving sales performance, delivering exceptional customer service, and fostering a high-performance culture.

Key Responsibilities:
  • Team Leadership & Development: Lead and motivate the sales and customer service teams, ensuring all staff are aligned with business goals. Implement performance management strategies, including KPIs and sales targets, to improve overall team effectiveness.
  • Sales Management: Develop and execute sales strategies to meet and exceed revenue targets. Build, maintain, and nurture relationships with top key accounts and customers, ensuring they receive exceptional service and support.
  • Customer Service Excellence: Oversee the customer service team, ensuring the delivery of world-class service to our customers. Manage customer queries and escalations, resolving any issues promptly and professionally.
  • KPI & Target Implementation: Establish and monitor key performance indicators (KPIs) for both sales and customer service teams. Set clear and achievable targets to ensure team members are consistently working towards business objectives.

Requirements: Proven experience as a Sales and Customer Service Manager or in a similar role, with a track record of successfully turning around underperforming teams. Strong experience in implementing KPIs and sales targets, with demonstrable success in achieving and exceeding these. Excellent leadership and team management skills, with the ability to inspire and drive high performance.

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