Electronics Repair Specialist
3 weeks ago
We are seeking a skilled Electronics Repair Specialist to work at our leading repair centre in Europe. This role involves providing high-quality service to customers while working with a range of products.
Job DescriptionJob Summary: We are looking for a highly motivated and experienced Electronics Repair Specialist to join our team. As an Electronics Repair Specialist, you will be responsible for ensuring that all repairs meet the highest standards of quality and efficiency.
Key Responsibilities:
- To adhere to targets and quality standards for all repairs.
- To respond to individual customer needs and requirements.
- To keep up-to-date with regular training and standards.
- To ascertain warranty status to eliminate damaged products.
- To understand repair timeframes and cut-off dates for each model.
- To repair to manufacturer guidelines.
- To be adaptable and work on a range of products.
- To ensure positive communication with customers to meet their needs.
Required Skills & Experience:
- The ability to work well individually and as part of a team.
- To meet set KPI's for best standards and productivity.
- To deliver world-class customer service through customer repairs.
- To minimize Turn-Around Time, PPJ, and Repeats for fast and reliable service.
- To work within a team to improve Dixons Carphone NPS.
- To maximize repair efficiency to control repair costs.
Salary and Benefits:
- This role offers a competitive salary of £29,472 - £35,344 per year (based on 40 hours/week and 52 weeks/year).
- Subsidized canteen available.
- Temp to Perm opportunities after 12 weeks.
- Weekly pay every Friday.
- Ongoing work.
- Free parking.
- 30 holidays per year (including bank holidays).
- Pension scheme.
- Employed status.
- Mortgage references.
- Variety of job and talent benefits.
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