ICT Support Specialist
4 days ago
We are seeking a skilled and experienced ICT Help Desk Analyst to join our team at Venn Group. As a key member of our IT Services Department, you will provide a comprehensive helpdesk and administration service to staff, students, and guests of the College.
Main Responsibilities- Provide a professional and approachable helpdesk service for all Information Systems, eLearning, Finance, Facilities, and IT enquiries across the College.
- Act as the first point of contact for all customer telephone, email, and walk-up enquiries, ensuring timely and effective resolution of issues.
- Manage all helpdesk support requests and enquiries, maintaining accurate records and updating customers on progress.
- Offer an organised and efficient administrative service to the departments, ensuring seamless communication and collaboration.
- Undertake such other duties as may be reasonably required commensurate with the grade of the post across the College and its campuses.
- Log customer support requests and allocate them to relevant members of the team, ensuring prompt attention to all issues.
- Resolve initial enquiries such as systems account changes and password resets, providing clear guidance and support.
- Produce reports and distribute them to staff, highlighting key trends and areas for improvement.
- Establish and build customer and supplier relationships, fostering a culture of collaboration and mutual respect.
- Maintain systems hardware and software audits, ensuring compliance and optimal performance.
- Create training materials and "how to" guides to support staff, promoting knowledge sharing and best practices.
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Cambridge, Cambridgeshire, United Kingdom Venn Group Full timeJob OverviewWe are seeking a skilled and customer-focused ICT Help Desk Analyst to join our team at Venn Group.Main ResponsibilitiesProvide exceptional support to staff, students, and guests by responding to IT-related queries and resolving issues in a timely and professional manner.Manage and prioritize helpdesk support requests, ensuring that all customers...
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