ICT Support Specialist
1 week ago
We are seeking a skilled and customer-focused ICT Help Desk Analyst to join our team at Venn Group.
Main Responsibilities- Provide exceptional support to staff, students, and guests by responding to IT-related queries and resolving issues in a timely and professional manner.
- Manage and prioritize helpdesk support requests, ensuring that all customers receive a high level of service and are informed of progress.
- Collaborate with internal teams to resolve complex technical issues and provide training and guidance to staff.
- Develop and maintain accurate records of support requests and customer interactions.
- Contribute to the development and implementation of IT policies and procedures to ensure compliance and best practice.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong technical skills and knowledge of IT systems and software.
- Experience in a helpdesk or customer-facing role.
- Ability to work independently and as part of a team.
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