Customer Service Representative

2 weeks ago


Exeter, Devon, United Kingdom University Partnerships Programme Full time
About the Role

University Partnerships Programme is seeking a skilled Receptionist to join our team on a permanent, full-time basis. This exciting opportunity will see you work evenings, operating the reception desk and switchboard, as well as a computerised system that controls a real-time helpdesk to monitor reactive and planned maintenance work.

Key Responsibilities:

  • Provide an excellent and comprehensive reception service to students and office teams, recording visitor details and issuing keys as required
  • Assist managers in coordinating on-site activities, day-to-day administration, and complete regular reporting
  • Liaise with the university client, sub-contractors, UPP staff, and residents to support all queries
  • Assist in the procurement of goods and services via the purchase system, producing purchase orders and processing invoices
  • Maintain technical and statutory records, as well as personnel records held on site
  • Manage and monitor out-of-hours access to the residence, ensuring compliance with fire, health, and safety procedures and relevant residence instructions
  • Operate a computer-based property management database, monitoring all planned and reactive maintenance works

Requirements and Qualifications:

  • Previous experience in a similar role and environment with excellent communication and administration skills
  • Comfortable working with databases and spreadsheets
  • Passion for working as a team to deliver an excellent service, being helpful and welcoming to students, staff, and visitors
  • Flexibility to work additional hours with notice, especially during main student arrival and departure weekends

What We Offer:

  • A fun and interesting work environment with a competitive salary and benefits package, including 25 days' holiday plus bank holidays, life insurance, pension, training, two paid volunteering days per year, cycle-to-work scheme, store discounts, and more


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