Lead AV Specialist
3 weeks ago
proAV Limited is seeking an experienced Lead AV Technician to join our team. As a key member of our operations team, you will be responsible for delivering exceptional AV services to our clients and partners.
Key Responsibilities:- Service Ownership: Manage all aspects of day-to-day delivery to our clients and partners.
- Primary Point of Contact: Serve as the primary point of contact onsite for our client.
- Staff Management: Manage the onsite team and rota.
- Reporting: Provide comprehensive reporting to the service delivery and account manager.
- Technical Support: Provide senior-level technical support at the point of escalation.
- Operational Coordination: Coordinate between proAV teams, including the technical helpdesk, field service, projects teams, and client liaison.
- Audio Visual Support: Provide audio visual support onsite when required.
- Strong Leadership: Demonstrate strong leadership and team building initiatives.
- Recruitment Support: Assist with the recruitment process when required.
- Weekly Meetings: Conduct weekly meetings to improve the onsite service.
- Corporate AV Support: Minimum of three years corporate AV support background.
- Audio-Visual Systems: Knowledge of audio-visual systems and technologies.
- Event Support: Knowledge in event audio, video, and lighting equipment.
- Adaptability: Ability to quickly adapt to changing needs, infrastructure, and evolving business processes.
- Communication: Excellent communication, time management, presentation, and organizational skills.
- Customer Focus: Customer-focused and strong ability to deal with individuals on all levels.
proAV Limited designs, integrates, and supports blended technology solutions with AV, UC, and beyond. We provide end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.
We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents.
We are committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences.
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