Aerospace Customer Relationship Manager

3 weeks ago


Nuneaton, Warwickshire, United Kingdom CV-Library Full time
About the Role:
  • Liaise with global clients to update them on their orders and collaborate with internal teams to track progress.
  • Maintain data integrity by effectively administering customer orders, schedules, amendments, and acknowledgements within sales order systems.
  • Raise documentation to facilitate the shipping of parts according to customer requirements.
  • Establish connections between internal communication channels for NPI, Quality, Purchasing, Planning, Operations, and Sales.
  • Ensure all outstanding accounts are settled in full.
  • Manage and maintain customer accounts, ensuring accurate and up-to-date information.
  • Support customer complaints/returns by working closely with the Quality department.
  • Lead by example or demonstrate strong senior customer account controlling expertise.
  • Demonstrate proficiency in Microsoft Excel and possess excellent Maths and English literacy skills.
Key Responsibilities:
  1. Chase orders and progress updates with clients and internal teams.
  2. Ensure order book accuracy through effective administration of customer orders, schedules, amendments, and acknowledgements.
  3. Raise necessary documents for part shipment according to customer specifications.
  4. Connect internal teams for NPI, Quality, Purchasing, Planning, Operations, and Sales.
  5. Monitor and resolve outstanding account balances.
  6. Maintain accurate and up-to-date customer account information.
  7. Support customer returns/complaints by collaborating with the Quality department.
  8. Prioritize tasks, manage workload, and provide guidance where needed.


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