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Credit Controller

2 months ago

Leicester, Leicester, United Kingdom Next Full time

Job Title: Credit Controller

Location: Head Office

Salary: Competitive plus bonus & benefits

We are seeking a diligent and proactive Credit Controller to manage and maintain our accounts receivable, ensuring timely recovery of outstanding debts. This role is critical in supporting the team in the timely and accurate billing, collection, and credit control of c.£350m per annum across 1,300 key strategic customers of NEXT, Lipsy, and Harborough Hare.

Key Responsibilities:

  1. Manage a portfolio of accounts to ensure timely collection of outstanding payments.
  2. Monitor customer accounts and identify any overdue payments or discrepancies.
  3. Contact customers via phone and email to chase overdue invoices and resolve any payment issues.
  4. Negotiate payment plans and settlement agreements where necessary.
  5. Work closely with internal departments, such as sales and customer service, to resolve disputes and ensure a smooth collection process.
  6. Maintain accurate and up-to-date records of all communications and actions taken.
  7. Prepare regular reports on the status of outstanding debts, including aged debtor reports.
  8. Assist in the preparation of monthly cash flow forecasts.
  9. Evaluate and assess credit risk for new and existing customers, making recommendations on credit limits.
  10. Support the Finance team with any ad-hoc tasks or projects as required.

Key Skills and Experience:

  1. Previous experience in a credit control, accounts receivable, or finance role is essential.
  2. Experience of a retail environment is desirable.
  3. Detail orientated with the ability to analyse data quickly and effectively.
  4. Strong communication and negotiation skills with the ability to build and maintain positive relationships with customers.
  5. Excellent organisational skills and attention to detail.
  6. Proficiency in Microsoft Office, particularly Excel.
  7. Ability to work independently and as part of a team in a fast-paced environment.
  8. Strong analytical skills with the ability to assess creditworthiness and manage risk.
  9. Knowledge of accounting software and financial systems is an advantage.
  10. A proactive and problem-solving approach to resolving issues.

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