Credit Controller

3 weeks ago


Leicester, Leicester, United Kingdom Otis College of Art and Design Full time

Job Summary:

Otis is seeking a highly skilled Credit Controller to join our team. As a Credit Controller, you will be responsible for managing credit risk, reconciling customer accounts, and following Otis policies to ensure timely and accurate cash collection.

Key Responsibilities:

  • Manage credit risk of a large portfolio of customers
  • Reconcile customer accounts and follow Otis policies
  • Review credit lines to aid growth while improving cash flow
  • Be a central point for all debt-related issues regarding your customer base
  • Organize client meetings with Service Managers to facilitate a resolution of unpaid debt
  • Detail invoice queries and update business systems of any reason for non-payment
  • General office duties

Requirements:

  • Office administration and customer service experience are essential
  • Knowledge of customer billing requirements and the issues that can arise that lead to a customer dispute are desirable
  • Ability to develop strong working relationships with customers and internal stakeholders
  • Knowledge of the details of the sales and operational processes in relation to invoicing a customer correctly
  • Knowledge of Microsoft Office

Personal Qualities and Behaviours:

  • A self-starter with a positive attitude
  • Strong customer service ethic
  • An achiever, with an ability to stay focused on the tasks
  • Solutions orientated and a problem solver
  • The ability to communicate and interact with branch management, sales, operations, and administration teams is essential
  • Working well with people
  • Good timekeeping
  • Adapts well to changing circumstances and deadlines

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