Customer Experience Marketing Strategist

4 weeks ago


Birmingham, Birmingham, United Kingdom Propel Full time

Propel is proud to be at the forefront of SMS talent acquisition, specialising in experts who can propel their growth of this channel and maximise engaging customer communications. This is a pioneering role for our CRM team, making it an ideal fit for someone with extensive SMS experience or those eager to take on a new challenge.

We are seeking a seasoned professional to lead on building out and proving the value of SMS/RCS communications as part of our successful marketing team. You will analyse the entire customer journey to identify key touchpoints that can benefit from SMS comms, whether it's appointment reminders, personalised offers, or interactive content with customers.

Key requirements include prior CRM experience across email marketing and customer lifecycle marketing, as well as previous retail experience or a similar customer-centric industry. What sets us apart is our lovely team of proactive individuals who dive into their work head-first.

PRACTICAL INFORMATION:

  • Birmingham area location
  • Office 3 days, home 2 days flexible working arrangement
  • An estimated salary of up to £55,000 per annum, depending on experience, plus a competitive package
  • This role will be employed on a 12-month Fixed Term Contract, with the aim to go permanent once in-post

This opportunity allows you to spearhead the SMS project while collaborating with a supportive team, providing autonomy and scope for professional growth within our powerhouse team.



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