IT Service Excellence Specialist

3 days ago


Basingstoke, Hampshire, United Kingdom Nomios UK&I Limited Full time

Nomios UK&I Limited is a dynamic company that values its people and offers opportunities for development. We are currently seeking an experienced IT Service Excellence Specialist to join our fast-growing Services team in the UK.

The estimated salary for this role is around £50,000-£60,000 per annum, depending on qualifications and experience. Our company offers a highly competitive salary and commission scheme along with industry-leading benefits.

In this role, you will be responsible for delivering customer value by maximising IT service quality and ensuring customer excellence. You will own the Service Transition for onboarding of new customers and new services for existing customers and successfully deliver customers' Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Key Skills and Qualifications:
  • IT Knowledge: Have experience working in IT and possess knowledge of Service Management tools such as CRM, Salesforce, Confluence, Power apps, Microsoft 365.
  • Communication Skills: Be fluent in English with excellent written and oral communication skills.
  • Leadership Skills: Have the ability to build strong, trusting relationships quickly and manage teams effectively.

We are looking for a highly motivated individual with a proactive approach and willingness to rise to challenges. If you are interested in joining a dynamic company that values its people, please submit your application.



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