Quality Assurance Specialist
3 weeks ago
We are seeking a highly skilled Quality Assurance Assistant to join our team at Future. As a Quality Assurance Assistant, you will play a crucial role in ensuring the delivery of high-quality services to our customers.
Key Responsibilities- Support the Quality Assurance Manager in the delivery of business-critical objectives.
- Conduct clear, fair, and accurate reviews, and submit accurate and concise records.
- Provide input to sampling plans to help address areas of risk.
- Support managers in improving QA approaches and procedures.
- Ensure a satisfactory and consistent service is provided to business partners and customers.
- Experience working within a quality assurance role or similar experience gained through work experience.
- Ability to effectively train and coach team members.
- A strong understanding of the insurance industry.
- Knowledge of complaint handling, consumer duty, and FCA/Ombudsman regulations.
We offer a range of benefits, including unlimited holiday, a share in our success through our profit pool bonus scheme, and opportunities for professional development and growth.
We are an equal opportunities employer and welcome applications from diverse candidates. If you need any reasonable adjustments made during the recruitment process, please let us know.
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