Quality Assurance Specialist

2 days ago

Cardiff, Cardiff, United Kingdom Future Full time

About the Role

We are seeking a highly skilled Quality Assurance Assistant to join our team at Future. As a Quality Assurance Assistant, you will play a critical role in ensuring the quality of our services and products.

Key Responsibilities

  • Collaborate with the Quality Assurance Manager to develop and implement quality assurance processes and procedures.
  • Conduct quality monitoring work to ensure compliance with company, regulatory, and industry standards.
  • Support the Quality Assurance Manager in the delivery of business-critical objectives and improve QA approaches and procedures.
  • Provide input to sampling plans to help address areas of risk and conduct clear, fair, and accurate reviews.
  • Ensure a satisfactory and consistent service is provided to business partners and customers.

Requirements

  • Experience working in a quality assurance role or similar experience gained through work experience.
  • Ability to effectively train and coach team members.
  • Strong understanding of the insurance industry and regulatory requirements.
  • Knowledge of complaint handling, consumer duty, and FCA/Ombudsman regulations.

What We Offer

We offer a competitive salary, unlimited holiday, and a share in our success through our profit pool bonus scheme. You will also have the opportunity to learn and develop through professional qualifications, business projects, and informal training sessions.

About Us

We are a dynamic and inclusive company with a strong commitment to diversity and inclusion. We promote a positive and respectful work environment and are an equal opportunity employer.

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