Lead UX Researcher

1 month ago

London, Greater London, United Kingdom Flo Full time
Lead UX Researcher

As a key member of the School of UX team, you will play a pivotal role in shaping the user experience of our products. We are seeking a highly skilled and experienced Lead UX Researcher to join our team.

This is a unique opportunity to combine hands-on research activities with team leadership responsibilities. You will be at the forefront of research in a product stream, guiding research directions and nurturing a strong, collaborative team culture.

Key Responsibilities

  • Stream Leadership: Oversee crucial research projects within the product streams, ensuring all research aligns with the stream's goals and addresses clear customer problems/hypotheses.
  • Hands-on Involvement: Collaborate directly with researchers when necessary to maintain the quality and progress of research work, including leading important initiatives and covering tasks in the absence of dedicated team members.
  • Quality Assurance: Ensure all research work in the stream meets high standards, reviewing and supporting research proposals, and maintaining visibility and transparency of efforts.
  • Mentoring: Guide UX Researchers in planning and executing research, helping them develop their skills and expertise.
  • Strategy Alignment: Connect all research activities to the function's goals and strategy, making research work visible through documentation, maintaining a clear roadmap, and a live source of truth.
  • Coordination: Plan and coordinate research work, ensuring commitments are respected and upheld, overseeing rituals and ceremonies, and making them valuable for all team members.
  • Standards and Guidelines: Ensure all research work contributes to user experience improvement, following best practices and accessibility guidelines.

Team Culture

  • Foster a culture of collaboration and respect within the product, design, and content teams, promoting a sense of trust and cross-functional collaboration.

Context Setting

  • Create an environment for the team to thrive autonomously, with clarity on purpose and mastery, providing tools and context to enable effective work.

Recruitment and Team Development

  • Identify skill gaps and grow the team accordingly, planning for the team's future needs and onboarding new researchers effectively.

As a People Manager

  • Mentorship and Coaching: Act as a mentor to researchers, offering guidance, feedback, and support, encouraging continuous learning and professional growth.
  • Career Development: Assist in defining career goals and creating growth opportunities, developing clear skills matrices and evaluation frameworks for professional development.
  • People Processes: Manage key people processes, including conducting salary reviews and performance evaluations, ensuring these processes are fair, transparent, and aligned with both individual and company objectives.

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