Location Manager
2 weeks ago
About the Role
As a Location Manager at Anchor, you will play a vital role in ensuring the smooth operation of our rented housing properties. Your primary responsibility will be to manage properties and support residents in living independent lives. This will involve letting properties, managing rent accounts, dealing with anti-social behavior, and ensuring repairs are carried out.
Key Responsibilities
- Manage properties and support residents to live independent lives
- Letting properties, managing rent accounts, dealing with anti-social behavior, and ensuring repairs are carried out
- Listening to residents and dealing with issues before they become a complaint
- Investigating complaints and taking ownership of resolving them
- Maintaining resident trust and confidence in Anchor through effective communication and setting expectations
- Managing the location's budget and service charge accounts to ensure residents' homes are well maintained and repairs are completed to a high standard
- Ensuring the location is safe and all health and safety checks and risk assessments are carried out in accordance with policies and procedures
- Supporting residents to live independently by working with external agencies to provide support to residents with a range of needs
- Connecting with residents to encourage inclusion in social events both internally and in the wider community
What We Offer
As a Location Manager at Anchor, you will have the opportunity to work in a rewarding environment that prioritizes the well-being and happiness of our residents. We offer a range of benefits, including a pension plan, flexible working options, and access to a range of discounts and services.
About Anchor
Anchor is England's largest not-for-profit provider of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life. We are proud to be an equal opportunity employer and celebrate diversity and inclusion in all that we do.
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