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Pre-Sales Technical Team Leader

2 months ago

Hatfield, Hertfordshire, United Kingdom Mitsubishi Electric Full time
Job Title: Pre-Sales Technical Team Leader

We, the Mitsubishi Electric Group, strive to create a vibrant and sustainable society through continuous technological innovation and ceaseless creativity.

Job Summary:

As a Pre-Sales Technical Team Leader, you will be responsible for providing market-leading pre-sale technical support to our customers. Your primary focus will be on Ecodan Air to Water Heat Pumps and MVHR products.

Key Responsibilities:
  • Act as the first tier of pre-sale support, providing excellent customer service in conjunction with top-quality engineering and problem-solving skills.
  • Provide team and individual performance reports to line managers.
  • Maintain and develop technical service with support from line managers.
  • Ensure the team produces accurate quotations relating to the Mitsubishi Electric Ecodan Air to Water Heat Pumps and Ventilation range.
  • Ensure resource allocation to support customers, sales departments, and other internal functions.
  • Ensure the team provides accurate, concise, well-written, technical advice that consistently meets quality standards.
  • Track, benchmark, and develop technical ability on new and existing products, ensuring the highest level of knowledge is maintained and the Pre-sales team is aligned.
  • Training support for customers and account managers.
  • Be the first point of contact with other departments for technical support.
  • Achieve key performance indicators.
Requirements:
  • 3 years of experience within the Air to Water Heat Pump industry.
  • Experience in management or team leading.
  • Excellent understanding of refrigeration circuits, electric circuitry, water-based heating systems, and their application.
  • Knowledge of building regulations.
  • IT literate with Microsoft Office packages.
  • Organizational and time management skills.
  • Excellent business sense and commercial awareness.
Benefits:
  • Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
  • Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
  • Pension.
  • Life Assurance.
  • Private Medical, Dental Insurance, and a Cash Plan Scheme - Single cover funded by Mitsubishi.
  • Access to Mitsubishi's very own discount platform.
  • Colleague Referral Scheme.
  • Holiday Buy.
  • Long Service Awards.
  • Cycle to Work Scheme.
  • Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts).
  • Employee Assistance Programme including additional services Eldercare & Best Doctors.