Process Engineer

4 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Xplor Full time
Job Title: Process Engineer

Xplor is seeking a skilled Process Engineer to join our Global Operations team. As a Process Engineer, you will play a critical role in transforming our operational processes to drive efficiency, productivity, and quality.

Key Responsibilities:
  • Map and document current state processes using MS Visio
  • Identify opportunities for automation and improved efficiency
  • Design, test, and analyze improved processes and workflows
  • Assess operational risk and ensure compliance with relevant legislation
  • Collaborate with subject matter experts to improve operational maturity
Requirements:
  • Proficient in MS Visio or similar process mapping software
  • Knowledge of customer service/contact centre operations
  • Strong analytical and problem-solving abilities
  • Black Belt Lean Six Sigma certified
  • Experience working with Robotic Process Automation and/or Artificial Intelligence
About Xplor:

Xplor is a global platform combining SaaS with embedded payments, and tools to help businesses grow and succeed. We offer software solutions in fast-growing 'everyday life' verticals: Education, Fitness & Wellbeing, Field Services and Personal Services – and a global, cloud-based payments processing platform.

We are committed to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. Applications are encouraged from all sectors of the community.


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