Academic Support Coordinator

4 days ago


Gosport, Hampshire, United Kingdom NHS Full time
About the Role

We are seeking a skilled Academic Support Coordinator to join our team at Hampshire and Isle of Wight Healthcare NHS Foundation Trust. As a key member of our administration team, you will be responsible for providing exceptional support to patients attending our Sexual Health and HIV Service.

Your primary duties will include being the first point of contact for patients, handling emails and phone calls efficiently, and maintaining accurate records in accordance with GDPR regulations. You will also play a vital role in promoting patient satisfaction by administering the Friends and Family Test survey and ensuring completed forms are processed promptly.

This is an exciting opportunity to work in a newly established organisation that brings together expertise from across mental health, learning disabilities, community, and physical health services. Our trust is dedicated to delivering compassionate, high-quality care to the diverse communities of Hampshire and the Isle of Wight.

Key Responsibilities
  • First Point of Contact: Greet patients arriving at the clinic and handle initial inquiries
  • Email and Phone Management: Respond to emails and phone calls efficiently, prioritising urgency and importance
  • Record Keeping: Maintain accurate and confidential records in accordance with GDPR regulations
  • Patient Satisfaction: Administer the Friends and Family Test survey and process completed forms promptly
Requirements

To be successful in this role, you will need:

  • English and Maths GCSEs: Level 4 or equivalent qualification
  • Administrative Experience: Proven experience working in an administrative capacity
  • IT Skills: Proficient in using Microsoft Office and digital filing systems
  • Communication Skills: Excellent interpersonal, communication, and telephony skills

The salary for this position is £23,615 per annum. We offer a permanent contract with part-time hours available. If you are interested in this opportunity, please apply through the designated channel.



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