Digital Content Specialist for AI Chat Solutions
4 days ago
About Likewize
Likewize is a leading tech protection and support company dedicated to resolving over 250 million tech problems each year.
We are committed to delivering innovative solutions and exceptional service to our clients/customers.
Job Summary
This role requires a content specialist to create content for a chatbot application in order to resolve customer queries digitally in the first instance and drive customer satisfaction.
The successful candidate will be responsible for creating new content, updating existing knowledge bank, researching issues, and reaching out to key points of contact to request information about underlying issues and products.
Main Responsibilities
- Create new content in response to customer queries and requests
- Appraise regular feeds of customer queries to craft/update responses, identify emerging trends, and anticipate future intents
- Regularly update the search tool to accurately retrieve updated content responses
- Become a subject matter expert on products and chat application
- Provide regular updates to stakeholders on changes and updates made to the application and content
- Actively champion insight-led thinking across teams
- Implement and adhere to best practice standards in content creation and delivery
- Utilise and appraise available insight to enhance solutions
Requirements
- Copywriting experience
- Data analysis experience with basic competency in appraising data sets and devising next steps
- Good organisational and time management skills
- Familiarity with workflow management and delivering to set timescales
- Knowledge of usability, accessibility, and web content guidelines
- Working knowledge of Content Management Systems (CMS)
- Some experience of web/text analytics programs
- Some HTML knowledge desirable
Personal Attributes
- Confident pro-active approach
- Technically capable and curious independent thinker
- Adept in problem-solving and resolution
- Team player with a 'can-do' attitude
Benefits
We offer a competitive compensation package (£35,000 - £40,000 per annum) and opportunities for professional growth and development.
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