Executive Bar Supervisor
3 weeks ago
We are seeking an experienced and skilled individual to join our team as an Executive Bar Supervisor at Sodexo Live St James' Park, Newcastle United Football Club.
Key Responsibilities- Oversee the setup of the bar prior to guests' arrival, ensuring all necessary equipment and inventory are in place.
- Conduct comprehensive staff briefings prior to service, ensuring all staff are in correct uniform and aware of their roles and responsibilities.
- Monitor staff working practices to ensure they are working efficiently and productively, adhering to company working practices and policies.
- Ensure both bar and floor staff are attentive to guests' needs, working in a timely manner to minimize wait times.
- Manage resources, ensuring a sufficient supply of stock, equipment, and consumables on the bar at all times.
- Ensure all drinks prepared meet service guidelines and standards.
- Extensive knowledge of product stocked, pricing, and relevant promotions, and competence in cellar management.
- Maintain a safe and tidy working environment, reporting any defective equipment.
- Deal with customer and staff complaints effectively and efficiently.
- Actively upsell products and maximize revenue capture.
- Accurately monitor wastage, recording it through the Zonal till system.
- Reconcile all end-of-day banking, ensuring PCI Compliance.
- Ensure the area is fully cleaned, with stock secured at the end of shift.
- Adhere to all licensing legislation, including company-specific regulations.
- Reward and recognize staff, working to develop potential and provide on-the-job training.
- Complete, sign, and comply with all relevant documentation, company policies, or procedures.
- Be flexible and adaptable to changes, working in different areas as necessary due to business demands or in line with any reasonable request.
- Comply fully with all regulations relating to Health and Safety.
- Excellent verbal communication skills.
- Friendly yet professional demeanor.
- Good attention to detail and punctuality.
- Experience within a hospitality, catering, or bar setting.
- Experience in managing a team.
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