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Account Liaison Executive
1 month ago
We are seeking a highly skilled Customer Service Specialist to join our team at SMI. The successful candidate will have excellent communication skills and be able to work effectively in a team environment.
Key Responsibilities:- Provide exceptional support to customers via telephone and email
- Liaise with other departments to ensure orders are correctly processed
- Manage customer accounts and attend internal service meetings
- Communicate lead times on back orders to customers and/or Account Managers
- Maintain accurate CRM records and online catalogues
- A minimum of 1 year of customer service experience
- Strong administration skills
- Entry into our Growth by Sharing bonus scheme following probation
- 25 days annual leave plus bank holidays, increasing after 3 years of service
- Perks and wellbeing activities including our Values Champion Nomination Scheme, EAP scheme, and regular company events
- 1 day WFH each week
This role comes with an estimated salary range of £25,000 - £30,000 per annum, depending on experience.