Melksham Insurance Account Handler
3 weeks ago
We are seeking an experienced Account Handler to join our team in Melksham. As an Account Handler, you will be responsible for handling Personal insurance policies, obtaining new business quotations and arranging cover, processing mid-term adjustments and quarterly declarations, dealing with clients' day-to-day enquiries, negotiating and inviting renewal of allocated client's policies, and attaining cross-sell/up-sell on policies.
Responsibilities- Develop and maintain strong relationships with clients
- Provide exceptional customer service and respond to clients' queries
- Identify opportunities to cross-sell and up-sell policies
- Collaborate with colleagues to achieve sales targets and growth objectives
- Maintain accurate records and update client information as necessary
- Liaise with Claims department over claims queries/reports
To be successful as an Account Handler, you will need to have previous insurance knowledge and top client servicing skills. You should also possess excellent communication and interpersonal skills.
Requirements- Insurance broking experience (essential)
- CII Qualifications, or desire to work towards these (not essential)
- Experience using SSP or Acturis (not essential)
- Excellent customer service and problem-solving skills
We offer a supportive culture and attractive range of rewards and benefits including:
- 27 days annual leave + bank holidays
- Auto enrolment into our excellent pension scheme (5% employer matched contribution)
- Flex-benefits- A range of flexible benefits to choose from
- Group Life Assurance cover
- 3 months Maternity, Paternity & Adoption leave all fully paid
- Professional qualification study support relevant to your role and career
- Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
- Holiday purchase scheme- up to 5 days annually
The estimated salary for this role is around £25,000 - £35,000 per annum, depending on experience.
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