Customer Quality Champion

7 days ago

Antrim, United Kingdom Sensata Technologies Full time

About the Role

Sensata Technologies is a leading industrial technology company that develops sensors, sensor-based solutions, and other mission-critical products to create valuable business insights for customers and end users.

We are currently recruiting a Customer Quality Engineer to join our Antrim team.

Key Responsibilities

  • Analyze, solve, and control complex production quality problems on time to meet customer requirements.
  • Handle Production Part Approval Process and provide documents to customers.
  • Conduct measurement system analysis and statistical process control for key processes.
  • Ensure a smooth and timely launch of new and changed products.
  • Handle customer returns and use Sensata tools to provide frequent status updates to affected customers.
  • Work effectively with test, design, product, and planning engineers, regional quality engineers, regional planners, regional technical sales representatives, and marketing representatives to solve customer challenges and provide answers.
  • Coordinate project teams to ensure a successful launch of new products.
  • Initiate improvement proposals serving cost of quality, turnaround time, and quality of production.
  • May partner with line quality engineers and management teams in Layered Process Audits and internal audits.
  • Train and manage technicians and inspectors to ensure corrective actions are implemented and operators follow up.
  • Establish and follow procedure for control on non-conforming parts in production.
  • Handle all aspects of quality and continuous improvement across various customer groups.
  • Initiate improvement proposals serving cost of quality, turnaround time, and quality of production.
  • Assist clients during audits with the aim to come to a production release.
  • Demonstrate full ownership of product quality by driving all relevant functions towards 100% robustness in meeting specifications/performance requirements.
  • Facilitate risk management process in compliance to appropriate external standards and corporate policies.
  • Develop a customer satisfaction plan. Turn "voice of the customer" into user needs and quality goals.
  • Develop a strategy to manage specific customer accounts.
  • Handle customer quality issue resolution.
  • Work with customers to understand their specific requirements and then draft plans to fully satisfy their requirements.
  • Perform risk assessments.
  • Set quality goals and improvement plans.
  • Document and work with lessons learned.
  • Review Control Plans and improve as needed.
  • Develop a customer satisfaction plan.
  • Work with Production sites to drive manufacturing improvements.
  • Analyze data to identify concerns and respond to customers.
  • Perform warranty analysis and identify trends.
  • Develop corrective action management for customer issues.

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