Customer Quality Champion

1 week ago

Antrim, United Kingdom Sensata Technologies Full time
{"Job Summary

We are seeking a highly skilled Customer Quality Engineer to join our Antrim team at Sensata Technologies. As a key member of our quality team, you will be responsible for driving quality improvement and ensuring customer satisfaction.

Key Responsibilities

* Analyze and solve complex production quality problems to meet customer requirements
* Handle Production Part Approval Process and provide documents to customers
* Conduct measurement system analysis and statistical process control for key processes
* Ensure a smooth and timely launch of new and changed products
* Handle customer returns and provide frequent status updates to affected customers
* Work effectively with test, design, product, and planning engineers, regional quality engineers, regional planners, regional technical sales representatives, and marketing representatives to solve customer challenges and provide answers
* Coordinate project teams to ensure a successful launch of new products
* Initiate improvement proposals serving cost of quality, turnaround time, and quality of production
* May partner with line quality engineers and management teams in Layered Process Audits and internal audits
* Train and manage technicians and inspectors to ensure corrective actions are implemented and operators follow up
* Establish and follow procedure for control on non-conforming parts in production
* Handle all aspects of quality and continuous improvement across various customer groups
* Initiate improvement proposals serving cost of quality, turnaround time, and quality of production
* Assist clients during audits to achieve production release
* Demonstrate full ownership of product quality by driving all relevant functions towards 100% robustness in meeting specifications/performance requirements
* Facilitate risk management process in compliance with appropriate external standards and corporate policies
* Develop a customer satisfaction plan, turning "voice of the customer" into user needs and quality goals
* Develop a strategy to manage specific customer accounts
* Handle customer quality issue resolution
* Work with customers to understand their specific requirements and draft plans to fully satisfy their requirements
* Perform risk assessments
* Set quality goals and improvement plans
* Document and work with lessons learned
* Review Control Plans and improve as needed
* Develop a customer satisfaction plan
* Work with Production sites to drive manufacturing improvements
* Analyze data to identify concerns and respond to customers
* Perform warranty analysis and identify trends
* Develop corrective action management for customer issues

Requirements

* A university degree required (i.e., Bachelors degree) or equivalent relevant work experience
* Proven track record in a similar Quality Based role
* Experience of a manufacturing environment is highly desirable
* Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
* Strong communication skills; oral, written, and presentation
* Strong organization, planning, and time management skills to achieve results
* Strong personal and professional ethical values and integrity
* Holds self-accountable to achieving goals and standards
* Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
* Strong interpersonal and collaboration skills to work effectively with all levels of the organization, including suppliers and/or external customers

About Sensata Technologies

Collaborating at Sensata means working with some of the world's most talented people in an enriching environment that is constantly pushing towards the next best thing. Employees work across functions, countries, and cultures gaining new perspectives through mutual respect and open communication. As OneSensata, we are working together to make things work together.

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