Senior Support Analyst
3 weeks ago
Role Overview:
As a Senior Support Analyst for Scotiabank's Fixed Income Technology group, you will play a critical role in providing day-to-day production support to critical application systems. This involves working closely with multiple stakeholders within the Fixed Income area to ensure seamless production support.
Key Responsibilities:
- Manage day-to-day support of critical Fixed Income applications in Europe.
- Champion ITIL service management principles and promote them within the group.
What You'll Do:
Drive Front Office Support Application Globally:
- Lead day-to-day production support of business-critical front office Fixed Income application systems.
- Support processes and applications that ensure the platform remains resilient and efficient, collaborate with developers and BAs on future enhancements and the development of new applications and product offerings.
- Occasionally work outside traditional business hours and weekends to support weekend changes/releases.
Additional Activities:
- Act as a Business Analyst for technology initiatives and projects impacting Fixed Income applications.
- Perform assigned responsibilities in a professional manner, and in accordance with company policy.
Requirements:
- Excellent working knowledge of Front Office Fixed Income business/applications, technologies used.
- Experience in supporting Front Office Fixed Income trading systems and end-users.
- Experience in supporting ION MMI and/or Anvil, ION SysAdmin.
- Exceptional data analysis skills and ability to follow data flows/processes.
- Solid understanding of financial markets and products, particularly Fixed Income products.
- Knowledge of IT project & development lifecycles (SDLC) within Investment Banks.
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