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Accommodation Operations Manager
2 months ago
We are seeking an experienced Accommodation Operations Manager to join our team at Sanctuary Students. As a key member of our Accommodation Management team, you will be responsible for ensuring the smooth operation of our student accommodation facilities.
Key Responsibilities- Provide exceptional customer service to students, ensuring their needs are met and exceeded.
- Manage and maintain accurate records of student accommodation, including room allocations and maintenance requests.
- Collaborate with the Accommodation Manager to develop and implement strategies for improving student satisfaction and retention.
- Supervise and support a team of General Assistants and Caretakers, providing guidance and development opportunities.
- Assist with the debt recovery process and develop relationships with internal and external customers.
- Contribute to the development and implementation of policies and procedures to ensure compliance with legislation and company policies.
- Experience in a similar role, supporting the delivery of high-quality accommodation or customer service.
- NVQ3 in a relevant area, such as business administration or customer service.
- Experience of providing administrative support services and using a residential booking system.
- Excellent communication and customer service skills.
- Previous experience of Microsoft Office applications, including Word and Excel.
Sanctuary Students is a leading provider of student accommodation, working in partnership with universities to deliver high-quality facilities management and support services. We offer a range of benefits, including a competitive salary, 25 days annual leave, and a pension scheme with employer contributions.
