**Shift Leader: Retail Operations Expert**

2 weeks ago


Leigh, Wigan, United Kingdom ENGINEERINGUK Full time

**About the Role**

Shift Leader is a key position in our retail operations, and we're looking for a highly skilled individual to join our team.

Key Responsibilities:

  1. Coordinate the team to deliver exceptional customer service and ensure a clean and well-stocked store.
  2. Take ownership of store activities, including opening and closing the store, and making decisions that benefit customers, colleagues, and store operations.
  3. Support the Store Manager in managing absence, conducting return-to-work interviews, and escalating issues as needed.
  4. Be the go-to person for colleagues in the absence of the Store Manager, providing guidance and support to ensure smooth store operations.
  5. Proactively manage queues, prioritize replenishment, and take immediate action to resolve any issues that may impact customer service.
  6. Monitor and action internal communications, ensuring messages are addressed in a timely manner and all colleagues are informed.
  7. Coordinate colleagues to meet customer needs and store operations, feeding back to the Store Manager any issues that arise during shifts.

**What You'll Need**

  • Excellent leadership and communication skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and decision-making skills.
  • Knowledge of retail operations and customer service principles.
  • Ability to adapt to changing situations and priorities.

Why Engineered Solutions UK?

We're proud to be a Disability Confident Level 2 employer and committed to providing an inclusive and accessible recruitment process.

About Us

Engineered Solutions UK is a leading provider of retail convenience services, with over 1,000 stores across Great Britain.

We're committed to serving our customers, communities, and planet a little better every day.

Join Our Team

We're looking for talented individuals who share our values and are passionate about delivering exceptional customer service.

Apply Now

**Disclaimer**

One Stop will only recruit individuals who have passed the school leaver's age.

About Store Support Centre

We operate as a separate business from our Head Office, also known as Store Support Centre, in Brownhills, Walsall, West Midlands.

About Our Values

We're proud to be accredited Disability Confident Level 2 and committed to providing a fully inclusive and accessible recruitment process.

Thank You for Your Interest

We appreciate your interest in joining our team and look forward to reviewing your application.

About Our Stores

Our stores are situated throughout England and Wales, with many offering services such as free cash machines, Post Office, Evri Parcelshop, PayPoint, lottery, and vending solutions.

About Our Products

We offer a comprehensive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats, and beers, wines, and spirits.



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