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Seasonal Brand Ambassador

2 months ago

Eastbourne, East Sussex, United Kingdom Lush Full time
About the Role

We are seeking a highly motivated and enthusiastic Brand Ambassador to join our team during our busiest time of year. As a Brand Ambassador, you will be the face of our brand, providing exceptional customer service and showcasing our beautiful products to our customers.

Key Responsibilities
  • Provide 5-star customer experience consistently, going above and beyond to meet customer needs
  • Champion our ethics and values during consultations, ensuring customers receive accurate information about our products and ingredients
  • Operate our till systems, handling cash and providing excellent customer service
  • Stock products on the shop floor, maintaining a clean and inviting environment for customers
  • Engage with customers through active listening, recommending products and providing relevant information and demonstrations
  • Provide sit-down consultations and bespoke routines to fulfill customer needs, including hand and arm massages and on-skin demonstrations
Requirements
  • Customer Service: A genuine passion for delivering exceptional customer service and understanding customer needs
  • Teamwork: Ability to collaborate with team members to achieve store goals and maintain a positive work environment
  • Communication: Strong verbal communication skills to engage customers and provide relevant information
  • Adaptability: Ability to adapt to changing circumstances and work effectively under pressure
  • Problem-solving: Skill in identifying and resolving customer issues or complaints
What We Offer
  • Holiday allowance
  • 50% discount on Lush products and spa treatments
  • Profit-based bonus
  • Complimentary spa treatment
  • Pension scheme
  • Paid day off for your birthday
  • Cycle to work scheme
  • Discounted rail and bus season tickets
  • Employee assistance programme
  • Flexible working

Lush is a pioneering beauty company driven by innovation and ethics. We create handmade products using fresh ingredients and fight against animal testing and over-packaging. As a Brand Ambassador, you will be part of a team that values sustainability and customer satisfaction.